Here at Rocket Legend, we want to provide you with the best possible experience. We pride ourselves on our value of treating others as we would want to be treated. There is no difference whether you are looking to buy something or want to return an item(s). If you wish to return something for any reason, we are happy to help.
Returning an Item
You may return most new, unopened items within 30 days of purchase for a full refund.
Where possible, we aim to arrange a FREE collection of a return directly from your home or office. This is dependent on courier service availability, item contents and location. If for any reason, collection is unavailable, we will provide a FREE returns label that can be used and the item can be dropped off at a local drop off point. We reserve the right to decide on the appropriate action regarding returns.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button or Contact Us.
We’ll issue your refund once we have received and inspected the item. The refund will usually show up in your account within seven working days of being processed, but in the majority of cases, this should be much sooner. We will keep you updated at each step of the returns process.
Damaged or Faulty Items
In the event that you receive a damaged or faulty item, please contact us with your order number and details of the damage or fault.
We may ask for photographic evidence of any damage in order to support you with arranging a replacement or refund.
If we are unable to replace your faulty/ damaged item(s), then we will issue a full refund. Please note, the item(s) need to be returned to us for the refund to be processed. As always, we will arrange a FREE collection or returns label in this event. We reserve the right to decide on the appropriate action regarding returns. We will keep you updated at each step of the returns process.
Please contact us with any other questions or to arrange a return.