FAQ

Take a look at our list of Frequently Asked Questions below to see if we can answer your question:
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  • General
  • Ordering & Dispatch
  • Delivery
  • Cancel Your Order / Returns / My Account

General

We are continually looking at expanding our team and in turn how we can further support our customers. Currently, we are unable to handle phone enquiries, so we are advising customers to contact us by email or through our Live Chat support.

If you would like to get in touch with us, you can complete our contact form within our Contact Us page. We usually respond to emails within 24-48 hours during working days. We aim to get back to you as soon as possible.

In the bottom right-hand corner, you will find out ‘Chat with us’ button, which is our Live Chat support, whereby you can speak directly to our team for a more immediate response to your query. During busy times, there may be a short wait to speak with one of our Support Legends.

Our offering across the Rocket Legend website and online marketplaces such as eBay and Amazon are independent of each other. Some products are the same across our channels, however the prices may be different. Commission, operating costs and promotional activity are different across each platform and these are considered in delivering the most competitive price that we can offer to the customer.

Generally, you will find that our website will offer the best like-for-like price, but this can be dependent on the factors listed above.

Unless otherwise stated, the products listed on Rocket Legend are in Brand New condition.

We look after the products that we stock, but due to the supply and distribution process involved in receiving the items in the first instance, there maybe very minor wear such as shelf wear or very light creasing. If you would like to see actual pictures of the product before purchase, please feel free to contact us.

We take pride and care in how we package our items. We use recycled protective material such as bubble wrap and jiffy bags to provide the initial protection. Depending upon the size and number of units in the order, we will use additional protective material such as recycled void filler and/ or more bubble wrap to securely position the items in their packaging and avoid excessive movement and therefore limit the prospect of damage during transit. Items bigger or multiple items that result in any order being bigger than a mailing bag will be placed in recycled boxes and securely taped.

Ordering & Dispatch

Once we receive an order, we will process and dispatch your order on the next working day. All orders are dispatched Monday – Friday, excluding Bank Holidays.

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • Bancontact
  • iDeal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

For UK customers that spend more than £50.00, you will automatically get Free Express delivery on your order. The estimated delivery time for Express delivery is 1-2 Days. Therefore, there is a chance that you will receive your item the next day, but we cannot guarantee this, unless otherwise agreed.

Express Delivery is not available on international orders.

Please take a look at our Delivery & Returns page for more information.

In most cases, we won’t be able to facilitate this. However, if you contact us within moments of placing multiple orders, we can see if we can combine the order and postage together. However, this may not be possible.

Please note that for customers outside of the UK, you maybe charged multiple postage costs in this instance.

You have the option to cancel your order within ‘Your Account’ and place a new order.

Once we receive an order, we will process and dispatch your order on the next working day.

If you need to change the card, delivery details or cancel items, you can do so through ‘Your Account’. Once updated, you will receive an email confirmation of the change.

You can email us to request an address change, however the quickest way would be to create and update your details within ‘Your Account’ section of the website.

We don’t charge your order until the item(s) are in stock and ready to be sent to you. If your card payment is not authorised at this point, we’ll email you to inform you of the failed payment, and you will need to update your card details against that order for us to be able to re-attempt payment.

If you require further information for why the payment was unsuccessful, please contact your bank/card issuer for more details, as our payment system will only state payment wasn’t authorised.

Please note if we have attempted payment of the same items multiple times and payment is still unsuccessful, we may cancel items that have been held multiple times for a cumulative period greater than 7 days.

Any orders that are received by 2pm (Monday – Friday), we aim to dispatch the same day. If we are unable to dispatch on the day of the order, we will dispatch your order on the next working day.

All orders are dispatched Monday – Friday, excluding Bank Holidays.

Delivery

We offer Free UK Delivery on all items and ship to 50+ countries worldwide.

UK (including Scottish Highlands and Northern Ireland)

Spend Est. Delivery Time Cost Courier Service
Under £50.00 2 - 4 Days FREE Royal Mail / Evri (Hermes) / DPD
£50.00 + 1 - 2 Days FREE UPS / DHL / DPD / Royal Mail

Free UK Delivery on all orders always!

Ireland & Europe

Spend Est. Delivery Time Cost Courier Service
Under £50.00 3 - 10 Days £14.99 Royal Mail / DPD / UPS / DHL
£50.00 + 3 - 10 Days £12.49 Royal Mail / DPD / UPS / DHL

Rest of the World

Spend Est. Delivery Time Cost Courier Service
All Orders 3 - 17 Days £69.99 UPS / DHL / Parcelforce and others

The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities and customers may incur import tariff charges to receive goods.

The above delivery times are estimates.

Once your item has been dispatched, we will provide you with the relevant tracking information, so that you know when you to expect delivery and/ or locate where your parcel is.

Please see our Delivery & Returns page for more information.

We deliver to 50 countries, including the UK (including Northern Ireland and Scottish Highlands), Ireland, most countries in Europe, USA, Canada, Australia, New Zealand, Hong Kong and many more.

Please see our Delivery & Returns page for more information.

We use a range of courier services, including but not limited to:

  • Royal Mail
  • Evri (Hermes)
  • DPD
  • UPS
  • DHL
  • Parcelforce and others

For orders over £10.00, we will use a tracked service and provide you with the relevant tracking information. Orders below £10.00 may or may not to delivered using a tracked service.

Please see the estimated delivery times and costs below:

UK (including Scottish Highlands and Northern Ireland)

Spend Est. Delivery Time Cost Courier Service
Under £50.00 2 - 4 Days FREE Royal Mail / Evri (Hermes) / DPD
£50.00 + 1 - 2 Days FREE UPS / DHL / DPD / Royal Mail

Free UK Delivery on all orders always!

Ireland & Europe

Spend Est. Delivery Time Cost Courier Service
Under £50.00 3 - 10 Days £14.99 Royal Mail / DPD / UPS / DHL
£50.00 + 3 - 10 Days £12.49 Royal Mail / DPD / UPS / DHL

Rest of the World

Spend Est. Delivery Time Cost Courier Service
All Orders 3 - 17 Days £69.99 UPS / DHL / Parcelforce and others

The above delivery times are estimates.

Once your item has been dispatched, we will provide you with the relevant tracking information, so that you know when you to expect delivery and/ or locate where your parcel is.

Please see our Delivery & Returns page for more information.

Our contracted courier services will usually leave a delivery attempt card if they’re unable to deliver to your address. Please follow the instructions on the card to re-organise delivery or pick-up directly with the courier service.

If you require further information regarding the attempted and failed delivery of your parcel(s), please contact us and we’ll get back to you as soon as possible.

Cancel Your Order / Returns / My Account

If your order hasn't been shipped yet, you may be able to cancel your order through the 'Your Account' section. Otherwise, please contact us and we will get back to you as soon as possible.

Here at Rocket Legend, we want to provide you with the best possible experience. We pride ourselves on our value of treating others as we would want to be treated. There is no difference whether you are looking to buy something or want to return an item(s). If you wish to return something for any reason, we are happy to help.

Returning an Item

You may return most new, unopened items within 30 days of purchase for a full refund.

Where possible, we aim to arrange a FREE collection of a return directly from your home or office. This is dependent on courier service availability, item contents and location. If for any reason, collection is unavailable, we will provide a FREE returns label that can be used and the item can be dropped off at a local drop off point. We reserve the right to decide on the appropriate action regarding returns.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button or Contact Us.

We’ll issue your refund once we have received and inspected the item. The refund will usually show up in your account within seven working days of being processed, but in the majority of cases, this should be much sooner. We will keep you updated at each step of the returns process.

Please contact us with any other questions or to arrange a return.

In the event that you receive a damaged or faulty item, please contact us with your order number and details of the damage or fault.

We may ask for photographic evidence of any damage in order to support you with arranging a replacement or refund.

If we are unable to replace your faulty/ damaged item(s), then we will issue a full refund. Please note, the item(s) need to be returned to us for the refund to be processed. As always, we will arrange a FREE collection or returns label in this event. We reserve the right to decide on the appropriate action regarding returns. We will keep you updated at each step of the returns process.

Please contact us with any other questions or to arrange a return.

If you would like to close your account please contact us with confirmation of your name and the email address associated with your account and we can process this for you.

Please note, we can only process this if you have no outstanding orders with us.

STILL HAVE A QUESTION?

Get in touch. We will be happy to help.